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Mayor's Office system
The Mayor's Office is a one-stop shop for administrative tasks of the Addis Ababa City Government. From issuing business licences to managing public facilities, the office keeps city services moving. Register to use them online.
Serving the city
8M
Citizens of Addis Ababa
The Smart Office of the Mayor is the digital front desk of the Addis Ababa City Government. Citizens use it to request a service, send a document, and follow the reply.
The office covers the administrative work of the city: business licences, public facilities, and the coordination those services need. Register once, then come back to the same account.
Create an account, then use it for licences, facilities, complaints, and letters.
Each request keeps a status so you can see where it sits without calling the office.
Use Contact, Complaints, or Informer when a service needs a person to answer.
What the Mayor's Office platform is for: city administrative work, with a record of each request.
Request city services in one place, from a business licence to a public-facility matter, without visiting a different desk for each step.
Follow an application after you submit it, send documents, and see which office is handling the request.
Write to the office, file a complaint, and keep a record of what you asked for and what was answered.
Your personal and business details stay on the city system, including checks through the secure biometric Labour ID.
Browse by what you need from the city.
Apply for and follow a city business licence.
OpenAsk the office about a city facility or a service attached to it.
OpenReport a problem with a city service and track the reply.
OpenTell the office about misconduct that should be looked into.
OpenBook a time at the office instead of waiting in a queue.
OpenRequest or receive an official letter through your account.
OpenThe Mayor's Office of Addis Ababa is a public service. The platform is accountable to the people who use it.
Questions about a city service can be sent here. The office replies through your account.
Licences, facilities, and related requests stay in one record instead of being split across counters.
Training, local programmes, and support for employability in Addis Ababa stay connected to the same office.
The office handles a large volume of city records so staff and citizens can rely on the same information. It is a public resource, accountable to Addis Ababa.
Use Informer when you need the Mayor's Office to look into misconduct or a service that is not being handled properly. Sign in, describe what happened, and the report stays with your account.
Have a question about a city service? Send it through Complaints so the office can reply to you.